Once we agree to work with a client, we follow our 4 phase process that’s designed to achieve the best possible outcomes from the engagement.
Firstly we conduct an in-depth review, getting to know your business: the operations, the people, the systems, specific issues you’ve raised and the broader context. This phase is conducted on site, working with those who know the business best – you and your staff – but applying our experience and objectivity to highlight strengths and weaknesses. We drill down, looking for the root cause of issues and uncovering hidden gems of opportunity.

This vital phase allows us to identify and prioritise exactly what needs to be done to achieve your objectives.

This is the strategic phase of the engagement. Having a clear picture of what we need to achieve, we then consider the best ways to do that.

Whether it’s better lead generation, improved customer retention, operational efficiencies, supplier management or any other area of the business, we help design practical, effective strategies to move your business forward.

At this stage we also create our ‘plan of attack’ – our project plan. Specifying tasks, dependencies, resources, deadlines and responsibilities is key to successful business projects. With our years of experience delivering complex projects in diverse organisations we can structure a realistic plan to drive and control the actions needed to successfully implement the strategies and changes you need.

Whether it’s a single large project or a series of smaller tasks, making changes in your business takes a certain amount of effort and management control. Staff need to be instructed and supported, decisions have to be made, progress monitored.

In this phase we hold ourselves available to help ‘make it happen’ – which can mean a lot of different things depending exactly what the strategy is. But we stick with you to make sure that the actions stay on track and the goals are met.

This is a less exciting, but no less important stage. Entrenching the improvements so they become ‘business as usual’ for your organisation and people will maximise the benefits going forward.

Both people and new processes may need to be monitored for a period while they settle in, particularly if a number of changes are taking place simultaneously or in quick succession.

Why wait? Make contact now…